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FAQ

Where's my order?

Your order will usually ship within one working day unless you've placed a pre-order. An automated email is sent as soon as your order is on its way. If you do not receive this, please check your spam folder or email us at info@carouseljewels.com and our team will forward your parcel's tracking information.

How do I return my order?

We understand that sometimes things are not quite suitable. To qualify for a refund we must receive your item/s unworn in their original packaging within 14 days of receipt of your jewellery. Please contact our team at info@carouseljewels.com for your return authorisation number and next steps. Items purchased in a sample or last piece sale are non-returnable.

Do you offer a repairs service?

Absolutely. Repairs are free of charge within our warranty period and thereafter charged at cost.

Can I exchange a ring for a different size?

Of course. Just drop our team a line to info@carouseljewels.com and we will be able to assist. If you're not sure of your ring size, we will send you a ring sizer with instructions on how to measure your finger.

Shipping

Fast shipping

All items are usually dispatched within one working day. For UK orders you can choose next day express or Saturday delivery. For international shipping time frames, please contact our team.

Order tracking

An automated email is sent as soon as your jewellery ships. If you do not receive this, check your spam folder or contact our team at info@carouseljewels.com and we will forward you a tracking link.

Get in touch

The quickest way to get in touch is via email to info@carouseljewels.com. Alternatively, you can use the live chat on our website or message us on Instagram. Most of our team work remotely so if you'd like someone to give you a call please let us know and a member of the team will get back to you on the same day.

Handmade by artisans

One order, one tree planted

Plastic-free packaging

Global shipping

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