Shopping for someone else but not sure what to give them? Give them the gift of choice with a Carousel Jewels gift card.
Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees and no expiry date.
All of our pieces are handmade by talented artisans using ethically sourced gemstones.
We make our styles in 925 Sterling Silver for its durability and hypoallergenic quality. Our gold plated pieces are finished with a thick coat to give our pieces their beautiful finish. Solid gold styles will be made in 9, 14 or 18 carat gold.
We recommend following the care instructions on the card that is sent with your order to ensure the longest possible life for your jewellery.
All of our semi precious gemstones are completely natural, meaning that each stone is unique. There may be variations in colour and pattern, and inclusions can sometimes be visible within our stones. This adds to their natural beauty.
For every order made to Carousel Jewels, we plant one tree, and make a monthly donation of revenue to the Sea Shepherd Marine Conservation Group, who work to protect marine life globally.
Our packaging is plastic-free, and extracted from FSC® forests, that always replace the wood they cut down.
We love people, animals and plants - our guarantee is we treat them all with love and care.
Where's my order?
Your order will usually ship within one working day unless you've placed a pre-order. An automated email is sent as soon as your order is on its way. If you do not receive this, please check your spam folder or email us at email@example.com and our team will forward your parcel's tracking information.
How do I return my order?
We understand that sometimes things are not quite suitable. To qualify for a refund we must receive your item/s unworn in their original packaging within 14 days of receipt of your jewellery. Please contact our team at firstname.lastname@example.org for your return authorisation number and next steps. Items purchased in a sample or last piece sale are non-returnable.
Do you offer a repairs service?
Absolutely. Repairs are free of charge within our warranty period and thereafter charged at cost.
Can I exchange a ring for a different size?
Of course. Just drop our team a line to email@example.com and we will be able to assist. If you're not sure of your ring size, we will send you a ring sizer with instructions on how to measure your finger.
All items are usually dispatched within one working day. For UK orders you can choose next day express or Saturday delivery. For international shipping time frames, please contact our team.
An automated email is sent as soon as your jewellery ships. If you do not receive this, check your spam folder or contact our team at firstname.lastname@example.org and we will forward you a tracking link.
Get in touch
The quickest way to get in touch is via email to email@example.com. Alternatively, you can use the live chat on our website or message us on Instagram. Most of our team work remotely so if you'd like someone to give you a call please let us know and a member of the team will get back to you on the same day.